Apex Technology is a market leader in the Managed IT Services field, providing proactive monitoring and maintenance services & solutions to a wide range of businesses across the greater Charlotte region, including:
Uptime is crucial to a Managed Service Provider (MSP) that delivers mission critical services to businesses ranging from SMB to Fortune 500 companies.
Jarrod Gibson, Director of Managed Services realized that the skills and abilities of his experienced team to remediate client issues were worthless if connectivity was lost (due to power or network issues) at their command center in north Charlotte. Apex was also hosting and managing some of their clients’ equipment in their office-based data closet and began to analyze the risk that existed as power disruptions became more common. Additionally, they recognized that their existing arrangement had caused them to miss out on several opportunities to offer cloud and hosted solutions to potential clients.
In 2013, as their client portfolio began to rapidly expand, Apex took the unique position of viewing their business as they would if they were, in fact, their own client: in essence, the doctor became the patient. Their wisdom allowed them to apply the same consultative approach to their own operations. Armed with intelligent data, Apex began mapping a strategy to improve their operational efficiency and dramatically reduce risk.
"Outages due to storms and other situations outside of our control made us realize that (as a Managed Services provider) it was time for us to relocate our equipment to a trustworthy datacenter to ensure our uptime and productivity."
- Jarrod Gibson Director of Managed Services
Key benefits beyond premier uptime:
Apex Evolves. Apex now houses all of their corporate server/network equipment and client server infrastructure, as well as the backend for their enterprise backup & disaster recovery service in a Lumos Data Centers data center. Additionally, Apex now has the ability to offer full colocation/hosting services and Virtual Private Cloud Services, which has allowed them expand their service offering to their existing clients while attracting new clients.
Apex anticipates significant and rapid growth in the cloud services segment of their business over the next several years and consider themselves well-positioned to capitalize on their investment.